Due to the characteristics of the product, Mascarillaforyou does not accept product returns except in those cases in which there is a manufacturing defect.
Returns for manufacturing defects.
The user may return to Mascarillaforyou, free of charge, any product that has a manufacturing defect. To formalize the return, the User must contact Maskforyou at the address Maskforyou @ gmail.com, indicating the product or products to be returned, attaching a photograph and a detailed list of the defects observed in them. Received said communication, Maskforyou will indicate to the user, if applicable, how to collect or send the defective product to its warehouses, at no cost to the user. Each product to be returned must be unused and with all its labels, packaging and -where appropriate-, documentation and original accessory elements that came with it. If the User does not proceed in this way, Maskforyou reserves the right to deny the return. Once the product has been received and the existence of a defect or factory defect has been verified in any of the products in the order, Maskforyou will proceed to process the shipment of another product with identical characteristics, also at no cost to the user.
In the event that for reasons of lack of stock it is not possible to send another product with identical characteristics, the refund of amounts paid for the purchase of the returned product will be carried out as soon as possible and, in any case, within the following fourteen (15) days.